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RETURNS & REFUNDS POLICY

CANCELLATIONS, RETURNS & REFUNDS POLICY

  • For all Refunds and Returns enquiries please contact sr@tactileandbollards.com.au
  • Return Address: Items should be returned 8, Linear Court, Derwent Park-7009, Tasmania, Australia
  • Timeframe: Must be initiated within 28 calendar days from the date the Goods were Delivered for B2B Customers and 14 calendar days from the date the Goods were Delivered for B2C customers.
  • Custom made products: Returns for custom-made, non-slip nosings, or specific tactile indicators are not permitted.
  • Damaged/Incorrect Goods: If items are damaged in transit or faulty, they can typically be replaced or refunded if reported within 7 days of receipt.
  • Change of Mind: Often, no refunds are provided for wrong selections, changes of mind, or if the item is found cheaper elsewhere.
  • Restocking Fees: Approved returns (non-custom) may incur a 20% to 30% restocking or handling fees.
  • Return Process: Items must be in original condition, and return shipping costs are the responsibility of the customer.

CANCELLATIONS

  • Cancellation by Us before Dispatch: We may cancel any Order where:
  • Our attempts to contact You have been unsuccessful for an extended period.
  • No request for Dispatch has been advised by You for an extended period.
  • Your account is no longer active. This includes but is not limited to cases of bankruptcy, personal insolvency agreement, voluntary administration or liquidation.
  • Cancellation by You before Dispatch:
  • You may cancel an Order, noting Fees may apply, where the Goods are no longer required due to change of mind.

RETURNS

  • Return Shipping:
  • Must be initiated within 28 calendar days from the date the Goods were Delivered for B2B Customers and 14 calendar days from the date the Goods were Delivered for B2C customers.
  • The customer is responsible for return shipping charges unless stated otherwise.
  • Include the order number to process the return.
  • Products can only be returned if: 
  • The product is faulty or damaged.
  • The product does not match the description on Website or catalog.
  • The product did not match the customer’s expectations.
  • Faulty & Incorrectly Supplied Products
  • If any Goods are deemed faulty or incorrectly supplied, after confirmed by Us, We will:
  • Accept the return and collect products at our own cost.
  • Refund the total value of the returned Goods or replace them at no extra charge.
  • Waive any Fees.
  • All rejected or defective parts in any Goods will be Our property to dispose of as We see fit.
  • Returns after Delivery
  • Criteria & item condition:
  • Proof of purchase must be provided.
  • Goods must be unused, unopened, in their original condition, and in the same packaging as supplied.
  • No scratches, tears, or damages to the products.
  • Where We are collecting items from You:
  • They must be safely stacked on a clearly labelled pallet and, shrink wrapped.
  • You must provide Us with an accurate return quantity for each product.
  • Fees may apply.
  • Return Processing Time: Returns are processed within 10 business days from receiving the items.
  • If you need to initiate a return, please contact us promptly with your order number and product details. We will provide swift instructions for the return process.
  • Please note that postage for returned goods is the responsibility of the sender. Refunds will be processed using the original payment method, excluding the initial delivery charge unless the return aligns with statutory rights (e.g., faulty or incorrect items).

REFUNDS

  • Refunds are typically processed within 3-4 weeks, including transit time and bank processing.
  • When Returns are collected by Us from Your site, additional time is required for the Goods to be collected and received.
  • Important note: once We process a refund, the timing of when the funds are reflected in Your account depends on Your bank or payment provider.
  • Refunds will be issued at the price charged, including any order discounts.
  • At Our discretion refunds will be issued via the original payment method or other means
  • Before any refund is issued, the refund amount will first be applied to settle any outstanding balance.