1. PAYMENT TERMS & CONDITIONS
We accept a range of payment methods. Availability may vary depending on how and where you place your order (In person, online, or over the phone).
A. Surcharges:
- Some payment methods may incur a payment surcharge.
- No surcharges apply to cash, direct deposit (bank transfer), PayPal, or Afterpay payments.
- Any applicable surcharge: Reflects the reasonable cost of processing the selected payment method, and Will be clearly disclosed before you complete your payment, in accordance with Australian Consumer Law.
B. Terms:
- No deductions from payments for retention monies are allowed.
- All deposits, partial payments, or full payments made before Goods or Services are Dispatched are non-refundable unless We agree to cancel the Order under conditions of Cancellations & Returns.
- New Customers must pay in full before Goods or Services are Dispatched.
C. Deposits:
- A deposit, purchase order or equivalent is required to transition from Quotation to Order.
2. Payment Options
The tables below outline the payment methods we accept, where they are available, and any applicable surcharges Digital Wallets are treated as card payments and may incur the same surcharge as the underlying card. Sudani Group of Companies Internation Pty Ltd may update accepted payment methods or surcharge rates in line with payment provider changes. Scenarios outside the below criteria, or those specific to Account Customers, may be processed via our customer portal or by our finance team using credit card or Text to Pay.
Accepted Payment Methods
| Payment Method | Where Available | Important Notes |
|---|---|---|
|
Visa |
Online, in store |
Credit and debit cards accepted |
|
Mastercard |
Online, in store |
Credit and debit cards accepted |
|
American Express |
Online |
Surcharge may apply |
|
Google Pay |
Online |
Supported devices only |
|
PayPal |
Online |
No surcharge |
|
Afterpay |
Online |
Subject to Afterpay terms |
|
Cash |
In store only |
No surcharge |
|
Bank Transfer (Direct Deposit) |
Anywhere |
Customer initiated via online banking |
Payment Method
- Visa
- Mastercard
- American Express
- Google Pay
- PayPal
- Afterpay
- Cash
- Bank Transfer (Direct Deposit)
Where Available
- Online, in store
- Online, in store
- Online
- Online
- Online
- Online
- In store only
- Anywhere
Important Notes
- Credit and debit cards accepted
- Credit and debit cards accepted
- Surcharge may apply
- Supported devices only
- No surcharge
- Subject to Afterpay terms
- No surcharge
- Customer initiated via online banking
Payment Surcharges
| Payment Type | Surcharge |
|---|---|
|
Visa & Mastercard (credit) |
Up to 1.06% |
|
Visa & Mastercard (When “Savings” is selected). |
No surcharge |
|
American Express |
Up to 2.1% |
|
PayPal |
No surcharge |
|
Afterpay |
No surcharge |
|
Cash |
No surcharge |
|
Bank Transfer (Direct Deposit) |
No surcharge |
NOTE: If a debit card with a Visa or Mastercard symbol is tapped, it will incur a surcharge, as it is processed in the same way as a credit card transaction.
Payment Type
- Visa & Mastercard (credit)
- Visa & Mastercard (When "Savings" is selected).
- American Express
- Cash
- Bank Transfer (Direct Deposit)
- PayPal
- Afterpay
Surcharge
- Up to 1.06%
- No surcharge
- Up to 2.1%
- No surcharge
- No surcharge
- No surcharge
- No surcharge
Bank Transfer (Direct Deposit)
| Details | Information |
|---|---|
|
Pay To |
Sudani Group of Companies Internation Pty Ltd |
|
Bank Name |
Commonwealth Bank of Australia |
|
Bank Branch |
Shop 30 / 387-393 Main Rd, Glenorchy, TAS 7010 |
|
BSB / Sort Code |
67101 |
|
Account Number |
10833392 |
Payment Type
- How it works?
- Processing time
- Order processing
- Reference
Surcharge
- Customer initiated payment via online banking
- Up to 3 business days
- Orders may not be processed until payment is received
- Please include your order or invoice number
3. Trade Account Customers
Supply Terms: Providing a purchase Order or equivalent signifies acceptance of all sales terms and conditions.To move from a Quotation to an Order, a purchase order or an equivalent document is needed from You. The purchase order or equivalent should state the Quotation number, Your ABN, and match the Total Order Value as per the Quotation.
Credit Approval: All credit accounts are subject to approval by Sudani Group of Companies Internation Pty Ltd. We may set or vary credit limits at Our discretion.
Payment Terms: Payments are required within the specified credit period. Late payments may incur interest charges, debt collection costs and/or suspension of the account.
Account Use: Credit accounts must only be used by either the approved account holder or an approved employee. Misuse may result in account termination.
Account Review: We may review or cancel credit terms at any time based on account activity or creditworthiness.
4. Monies Outstanding
If You owe any money to Us under this agreement:
- You acknowledge that you are holding the Goods as a bailee for Us.
- You must store the Goods separately from Your own or others, making them clearly identifiable as ours.
- We may reclaim the Goods equal to the outstanding amount without prior notice. Our representatives may enter Your premises or any other location where the Goods are stored to retrieve them.
Fees
A Handling Fee equal to 20% of the value of the Goods may apply to:
- Goods cancelled in part or full before Despatch.
- The return of Goods after Delivery.
- Goods not Delivered 14 days after the expected date of delivery.
Exclusions:
- Returned perishable Trade Items that were expired at the time of sale.
- Faulty or incorrectly supplied products.
- Order Cancellations or amendments that We initiate.
Delivery Fees:
- Are charged at the current Pallet Space rate and are calculated based on the size of each pallet.
Redelivery Fees
Are charged per pallet and at the current Pallet Space rate. Redelivery Fees apply to:
- Attempted and unsuccessful deliveries where Sudani Group of Companies Internation Pty Ltd is not at fault due to:
- Unsafe site conditions.
- No access to site.
- Verbal or physical abuse directed at Our freight partners while at the delivery site.
- Delays that would impact a driver’s schedule and/or fatigue management.
- Short notice Cancellations or reschedules where the customer cancels or reschedules delivery after 1pm AEST the day prior to the expected delivery date for Metro Area deliveries or 1pm the day prior to collection, from Our premises, for all other areas.
Standby Fees:
- May apply when the unloading at a delivery site is delayed for any reason and the delay can be accommodated by the freight company. Any additional Fees charged to Us by the freight company may be passed on to You.
Return Delivery Fees:
- Applies to the return of palletised Goods when We collect the Goods from site. Fees are charged at the current Pallet Space rate and are calculated based on the size of each pallet
Call Out Fee:
- If the installation must be rescheduled on the day of installation due to You, a $250 plus GST call-out fee will apply.
5. Force Majeure
Unexpected events beyond Our control may prevent supply of Goods or Services. This includes but without limiting any act of God, war, strike, lock out, industrial dispute, governmental or semi-governmental award, enactment, priority or restriction, fire, flood, storm or tempest, delay in obtaining licenses, transport, labour or materials, accidents, damage to the Our works or business or those of Our suppliers.
If this happens, We may extend the delivery time or cancel the Order. You will need to pay for any Goods Delivered or Services performed up to that point, as well as any related expenses.