SHIPPING & DELIVERY TERMS
1.FREIGHT & SHIPPING COST
- Shipping Rates: Shipping costs are automatically calculated at checkout based on:
- Delivery location
- Product dimensions & weight
- Order size
- Freight requirements
- Eligible orders may qualify for free standard shipping promotions; however, exclusions apply.
- Free Shipping Exclusions: Free shipping promotions do not apply to:
- Bulky items
- Oversized products
- Heavy freight items
- Freight-only products
- Certain regional or remote delivery locations
2.THIRD-PARTY CARRIER
- We use a variety of third-party carriers, many of whom are unable to offer specific delivery times or tracking capability.
3.STANDARD DELIVERY
- We aim to dispatch goods within 1–3 business days for in-stock items, while custom-made or special products have varied lead times.
- Small orders are dispatched in boxes and large bulk orders are supplied wrapped on a pallet using an all-terrain forklift.
- Orders are packed to ensure safety, with tracking numbers provided upon dispatch.
- Being on site and available to accept a call from the driver is recommended to be able to ensure a successful delivery.
- Unanswered calls may result in unsuccessful delivery.
- Delivery Fees are charged per Pallet Space, unless advised otherwise. Single pallets that take up two or more Pallet Spaces will be charged accordingly.
- Products like stair nosing, tactile pads, and non-slip tape are classified as "bulky goods," which may be excluded from free shipping offers.
- For safety, pallets will not be left double stacked.
- To avoid damage to property, pallets will not be pushed along any surface.
4.ACCESS REQUIREMENTS FOR STANDARD DELIVERY
- Parking: Safe and accessible parking for the delivery vehicle is required. Driveway access is preferred.
- Clear Access: Ensure there is clear access and no blocking to the delivery area.
- Delivery Point:
- Parking: Safe and accessible parking for the delivery vehicle is required. Driveway access is preferred.
- Clear Access: Ensure there is clear access and no blocking to the delivery area.
5.EXPRESS DELIVERY
- Available to Trade account customers, with orders placed in person or by phone during local store pick-up times in Hobart only
- Stock must be available at that store at the time of Order.
6.PARCEL POSTAGE
- Available for selected Trade Items and sample products purchased via Our website.
7.RESPECT & SAFETY
- Verbal or physical abuse on-site will result in unsuccessful delivery.
8.DELAYS
- Delivery: Delivery dates are estimates, and We are not liable for delays. Due to stock limitations or logistical considerations, We may dispatch orders in whole or by installment and each installment shall be deemed to be sold under a separate contract.
- Unloading: If unloading on site is delayed due to safety or access issues, a Standby Fee may be charged, or the delivery may be unsuccessful and incur Redelivery Fees.
9.PROOF OF DELIVERY
- Our delivery records are proof of delivery of the Goods, in good Order, in the quality and quantity specified on the Documentation.
10.LIMITATION OF LIABILITY
- If entry to Your site is required We shall not have any liability for loss, damage or injury caused by such entry, and You must indemnify Us in respect of any claims against Us for such loss, damage or injury. Nor shall We be liable for any consequential loss or damage to persons or property due to an inability or failure to deliver the Goods, within specified time frames or at all, including unavailability of Goods or access or safety issues associated with the unloading of the Products at the point of delivery.
11.DAMAGES & FAULTS
- Buyers are required to inspect goods upon delivery. Any visible damage must be recorded with the driver immediately. Manufacturing faults usually need to be reported to the retailer with photo evidence within 1-2 working days